Customer support

Thank you for your inquiry. If you are looking for the status of your order, please click on this link to check status and get tracking information (if available).

Click Here to Check the Status of Your Merchandise or Red Card Order

Here are some other frequently asked questions:

I need a new red card, or want to purchase DoorDash merchandise.
Visit to place your order. You do not need to login. Just select your items, add them to your cart and check out.

Why hasn't my red card arrived?
If you selected Standard Mail (7-10 business days), you will not receive tracking. If you have not received it after 10 business days, please fill out the form below. For other shipping methods, you will receive an email with tracking information. Please be sure to check spam or junk mail if you do not receive tracking.

Why am I unable to order PPE items?
DoorDash determines who has access to the PPE site. If the store is not accepting your email, you are not eligible. If you believe this is an error, please contact DoorDash directly at If you have access to the store, and are unable to order, please note that you can only place a new order after a full 7 days has passed since your last order. Please try again on the 8th day.

Please contact DoorDash at or visit for the following issues:

  • Trouble getting a new password
  • Problems with your app
  • Questions about your schedule or getting paid
  • Problems with food deliveries

If you have questions about your free activation kit, not related to tracking, please reach out to

Still need help on your Merchandise or Red Card Order?
Please complete the form on this page and specify what your question is in regards to in the subject line.

We use cookies to improve user experience and analyze website traffic. By clicking "Accept", you agree to our website's cookie use as described in our Cookie Policy.